FAQ

Frequently Asked Questions (FAQ)

1. What is The Express Kings?

The Express Kings is your one-stop shop for premium cat care products, including litter boxes, deodorants, cozy cat beds, and unique cat furniture, designed to make your furry friend's life comfortable and stylish.

2. Where do you ship?

We currently ship to the United States, Canada, the United Kingdom, and Australia.

3. How long does shipping take?
Shipping typically takes 7 to 15 business days, depending on your location. Once your order is shipped, you’ll receive a tracking number to monitor its progress.

4. Do you offer free shipping?

Yes, we offer free shipping on all orders over $50!

5. What is your return policy?

We accept returns within 15 days of delivery. Items must be unused and in their original condition. If you need to initiate a return, please contact us at theexpresskings@gmail.com for assistance.

6. How can I track my order?
Once your order is shipped, you’ll receive an email with a tracking number and a link to monitor its status. If you don’t see the email, check your spam folder or contact us for help.

7. Can I cancel or modify my order?
Orders can be canceled or modified within 24 hours of placing them. After this window, orders may already be in processing. Please email us at theexpresskings@gmail.com for assistance.

8. What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express) and PayPal. All transactions are secure and encrypted.

9. Do you offer discounts or promotions?
Yes, we regularly offer exclusive discounts and promotions. Sign up for our newsletter or follow us on social media to stay updated!

10. Are your products safe for pets?
Absolutely! We use only high-quality, pet-safe materials to ensure the safety and comfort of your furry friends.
11. How can I contact customer support?
You can reach our customer support team via email at theexpresskings@gmail.com. We’re here to help with any questions or concerns!