Refund Policy

Effective Date: [Insert Date]

At The Express Kings, your satisfaction is our priority. If you're not completely satisfied with your purchase, we’re here to help with a clear and simple return and refund process.

Returns

We accept returns within 30 days of receiving your order, provided the item is in its original, unused condition, with all packaging and accessories included. To initiate a return, please contact our customer support team at [Insert Email Address] with your order number and reason for the return.

To be eligible for a return:
- The item must be unused, in the same condition that you received it.
- It must be in the original packaging.
- Proof of purchase (receipt or order confirmation) is required.

Non-returnable items:
- Perishable or consumable goods (e.g., deodorizing beads if they’ve been opened).
- Custom-made or personalized items.
- Gift cards.

Refunds

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, a refund will be processed to your original method of payment within 5-7 business days. Depending on your bank, it may take additional time for the refund to reflect in your account.

Please note:
- Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
- If the product is damaged or shows signs of use, we reserve the right to issue a partial refund or deny the return.

Exchanges

If you received a defective or damaged product, please contact us immediately at [Insert Email Address] with a photo of the defect. We will arrange for a replacement or an exchange as quickly as possible.

Shipping Returns

To return your product, please mail it to:
[Insert Return Address Here]

You will be responsible for paying your own shipping costs for returning your item unless the product is defective or we made an error with your order.

Important: We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Late or Missing Refunds

If you haven’t received a refund after the stated period:
1. Check your bank account or credit card statement again.
2. Contact your credit card company or bank, as it may take some time before your refund is officially posted.
3. If you’ve done all of the above and still have not received your refund, please contact us at [Insert Email Address].

Contact Us

If you have any questions about our Refund Policy, please contact us at:
Email: [Insert Your Email Address]
Phone: [Insert Your Phone Number]